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Call
Queue Provides the caller with an option to leave a message, remain on hold, or return to the Auto Attendant, should your extension be temporarily unavailable. Automatically queue calls on a first-in, first-out basis if a Local Extension or Ring Group is busy. Provide queued callers the option to leave a message, remain on hold or return to the auto attendant. Callers in the queue hear music on hold, and a prompt that tells them that their party is still on the phone. If the extension has a voice mailbox, the caller has the option to leave a voicemail. If the caller came from an auto attendant, they also have the option to back up to the previous auto attendant or wait on the line to make a connection. You hear a single "beep-beep" when a call is queued at your extension, and a "beep-beep" for each additional person put in your queue. To cycle through the callers, press "flash 7" to reach the next person in the queue. Allows employees to manage multiple inbound calls. |
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