Ordering product from us:

Quantities and Different Products on One Shipment

You can order one or more product items or different items and save on shipping costs, just e-mail a list of goods with
items numbers and quantities, the ship to city and zip or postal code, and we will e-mail back the cost break down and
a secure way to make payment with PayPal -  mail@cordsplus.com

Shipping within British Columbia and Canada:

We shipped via Canada Post Xpresspost within British Columbia and Canada.
Usually 2 to 3 days delivery time with shipping charges for small packages of $9.00 for BC and $12.00 for Canada.

Shipping to Continental United States:

We ship product using Canada Post Xpresspost via ( US Priority Mail ) to the USA,
usually 11 to 12 days delivery time. For small package, $15.00 Canadian shipping charge.
Any tariffs or duties payable are the responsibility of the receiver.

Orders are shipped usually next business day with a confirmation via e-mail and a tracking number.

Sales Tax:
We are required to collect GST and PST from British Columbia customers. We do not collect Provincial Sales Tax
( PST ) on orders outside of British Columbia and in Canada but do collect GST.
Products shipped to the Continental USA are not charged any of the above Sales Tax.

Return:

We stand behind our products with a 30 day return policy and no restocking fees for items returned in compliance
with our return policy. No credit will be issued for returns that do not meet the criteria below. If you need to return
an item please contact us by phone or e-mail to obtain the required RMA number.

Product must be in original (new) condition (no signs of use, scratches, gouges, etc.). Products must be in original
product packaging, uncut, unmodified and unused. This includes no writing on packaging, UPC's intact, etc.
Product must be returned prepaid within 30 days of the delivery date (your expense) through a traceable
means (e.g. certified mail, UPS or Xpresspost for Canada). All included items including components,
manuals and warranty cards must be returned. Pack items in the original product packaging, securely, well padded,
inside of a shipping carton. DO NOT use the product packaging as the return shipping container,
DO NOT lay items loosely inside shipping container (i.e. without padding) and DO NOT return item in an envelope
unless the item was shipped to you in a padded envelope. A clear return address and RMA number must be on the
outside of the shipping package. Installed equipment (for example, car kits), headsets, software and data products are
nonreturnable. Defective items are repaired or replaced under manufacturer warranty. Special order and value-added
items are repaired or replaced under manufacturer warranty. Items not in compliance with return
policy will not be refunded.

Shipping charges are not refundable unless and item is received defective or in error. Should you encounter problems
with the items you have purchased, Cords Plus will more than happy to help diagnose and correct the problem.

Warranty:

Product warranties, when applicable, are provided by the manufacturer. We will assist you in seeking repair or
replacement under the manufacturer's warranty. Just call (604) 984-7322 or e-mail us at mail@cordsplus.com.
We make no implied warranties, including the implied warranties of merchantability or fitness for a particular purpose
with respect to any goods or services sold to you.

Privacy:

We will only use the personal information you provide us to service your order and respond to your requests. It absolutely
will NOT be shared/sold/distributed to other companies. Please note that in the case of orders shipped directly from
our supplier we will need to provide them with your shipping address.

Errors:

While we strive to provide accurate pricing and information on our website, errors may occur and we offer no guarantee
to its accuracy. We will honor pricing errors to the best of our ability but do not guarantee to honor all pricing errors. We
will contact you in the event that a pricing error does occur with your order.